komatoto Privacy Policy
This page describes what we collect when you use komatoto and how we keep that data protected. We operate our platform across supported jurisdictions, including Jakarta, Surabaya, Bandung, Medan, and Semarang. Our privacy commitments apply equally to all users, whether you access komatoto via web or mobile.
We at komatoto take data protection seriously. When you create an account, deposit funds via DANA, e-wallet, mobile banking, or local payment, or participate in our slot games and sportsbook markets, we collect information necessary to verify your identity, process transactions, and comply with applicable law. This policy sets out what we do with that information and your rights regarding it.
What we collect on komatoto
We collect personal data in several categories. Account registration requires your name, email address, date of birth, and phone number. When you deposit funds through payment partners like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive transaction records and may collect banking details for verification. We also collect gameplay data—your bets, game selections, tournament participation, and account balance history—to operate our platform and detect fraud.
Our servers may sit outside your jurisdiction. We use encryption and secure protocols to protect data in transit and at rest. When you submit KYC documents—identity card, proof of address, or bank statement—we store these securely and retain them only as long as required by law or our operational needs.
How we use your data on komatoto
We use your data to operate komatoto: to verify your identity, process deposits and withdrawals, settle bets, and provide customer support. Our support team, available during business hours via live chat and email, may access your account history to resolve disputes or recover lost credentials. We also use data to detect suspicious activity, prevent fraud, and comply with anti-money-laundering regulations.
We analyse gameplay patterns to improve our platform—for example, understanding which slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are most used, or how users engage with our live-dealer tables and sportsbook markets. This analysis helps us optimise performance and user experience. We do not use your data for marketing without your consent.
Cookies and tracking
We use cookies to keep you logged in, remember your preferences, and track site performance. Session cookies expire when you close your browser. Persistent cookies remain on your device and help us recognise you on future visits. You can disable cookies in your browser settings, though this may limit komatoto functionality.
We do not use third-party tracking pixels or analytics that share your data with external advertisers. Our analytics are internal only and used to understand traffic patterns and user behaviour on komatoto.
Your rights on komatoto
You have the right to access, correct, or delete your personal data. To exercise these rights, contact our support team via live chat or email during business hours. We will respond within a standard window and provide you with a copy of your data or confirm deletion, subject to legal retention obligations.
If you believe we have mishandled your data, you may lodge a complaint with the relevant data protection authority in your jurisdiction. We are committed to resolving concerns promptly and transparently.
Contact us about privacy
If you have questions about this privacy policy or how we handle your data on komatoto, our support team is available during business hours. Reach out via live chat on the platform or email us directly. We will clarify our practices and address any concerns you raise.
We review and update this policy periodically to reflect changes in our operations or applicable law. Any material changes will be communicated to you via email or a notice on komatoto. Your continued use of the platform after such updates constitutes your acceptance of the revised policy.
Our services are available only where local law permits. We comply with all applicable data protection and gaming regulations in the jurisdictions where we operate. Thank you for trusting komatoto with your information.